An Analysis of User Behavior Toward the SIPD-RI Application at the BKAD of Malang Regency Using the UTAUT-3 Model

Muhammad Irfan Awaluddien; Syarif Hidayatullah; Yusaq Tomo Arianto

doi:10.55927/esa.v4i6.175

Authors

Muhammad Irfan Awaluddien Universitas Meredeka Malang
Syarif Hidayatullah Universitas Meredeka Malang
Yusaq Tomo Arianto Universitas Meredeka Malang

DOI:

https://doi.org/10.55927/esa.v4i6.175

Keywords:

UTAUT, UTAUT-3, SIPD-RI, Regional Government Information System, Regional Financial Management

Abstract

This research employs the UTAUT-3 model to investigate the factors driving the adoption of the SIPD-RI application among employees at the Regional Finance and Asset Agency (BKAD) of Malang Regency. The study evaluated seven key variables: Performance Expectancy, Effort Expectancy, Facilitating Conditions, Habit, Personal Innovativeness, Behavioral Intention, and Use Behavior. Utilizing a quantitative methodology, data was gathered from 104 civil servants through a comprehensive census sampling method. Questionnaire responses were analyzed with SEM-PLS from June to October 2025. The findings confirm that Performance Expectancy, Effort Expectancy, Facilitating Conditions, Habit, Personal Innovativeness, and Behavioral Intention all have a substantial impact on Use Behavior, highlighting the critical roles of user flexibility and institutional support in the digitalization of public services.

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