Analysis of the Implementation of Good Governance in the Implementation of Public Services (Case Study: Governance and Library of the Organization Bureau of the Regional Secretariat of Bali Province)
DOI:
https://doi.org/10.55927/marcopolo.v3i6.49Keywords:
Good Governance, Accountability, Transparency, ParticipationAbstract
Good governance is a governance concept that emphasizes participation, transparency, accountability, and the rule of law as the main foundation in the implementation of public services that has an impact on increasing public trust in the government. This study aims to analyze the application of good governance principles in the implementation of public services in the Field of Administration and Library of the Organization Bureau of the Bali Provincial Regional Secretariat. This study uses a qualitative method with a descriptive approach, and utilizes primary data through interviews and observations, as well as secondary data from related literature. The results of the study show that the principles of good governance have been implemented through reporting on service quality (accountability), publication of service procedures and socialization (transparency), implementation of Public Consultation Forum and complaint mechanism (participation), as well as compliance with applicable Service Standards and regulations (rule of law). Although in general the implementation of public services has been running well, there are still challenges such as limited human resources that have an impact on the effectiveness of services. This research makes an important contribution in understanding the role of non-technical bureaus as a liaison between local governments and the Ministry of PANRB, as well as a reference for strengthening good governance practices in public services within the Bali Provincial government.
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